Which group of callers may include old and senile individuals?

The group of callers that may include old and senile individuals is the one characterized by system abusers. This is due to the fact that older adults may be more likely to exhibit behavior that falls under system abuse, particularly if they are experiencing cognitive decline or memory-related issues.

System abusers often make excessive or unnecessary calls to emergency services, sometimes because they forget previous interactions or misinterpret their needs. This situation can be exacerbated by conditions such as dementia or other forms of cognitive impairment, which can lead to confusion and a lack of understanding of what constitutes an appropriate use of emergency services.

In contrast, lonely callers typically reach out for companionship rather than due to any abuse of the system. Information seekers call for specific help or guidance but do not necessarily misuse the service. Repetitive callers might be individuals who call frequently for various reasons, not all of which would indicate senility or age-related issues. Therefore, the classification of old and senile individuals aligns more clearly with the concept of system abusers.