What type of caller requests information about the status of an incident or general information?

The correct answer is the information seeker. This type of caller is primarily interested in obtaining details regarding the status of an ongoing incident or seeking general information related to situations or events they are inquiring about.

Information seekers typically approach with specific questions about incidents, such as asking for updates on emergency responses or finding out where to get resources. Their inquiries are focused on gathering necessary information to either stay informed or to aid in decision-making.

In contrast, other categories of callers have different motivations. Information providers are typically those who relay details to authorities, while system abusers might misuse emergency services for non-urgent personal reasons. Lonely callers often engage with dispatchers out of a sense of isolation or for companionship rather than for factual information about incidents. Understanding the distinctions among these caller types helps responders effectively manage communications and prioritize their responses.