What type of caller is described as being out of control and needing guidance?

An emotional caller is typically characterized by heightened feelings, which may include anger, fear, anxiety, or frustration. This type of caller often feels overwhelmed and may express their feelings in a way that appears out of control. They might be experiencing a crisis or a significant emotional struggle, leading them to reach out for help or guidance.

A 911 operator trained to handle these situations usually employs de-escalation techniques, offering calmness, understanding, and support. The goal is to provide reassurance and help the caller regain control over their emotions, thus allowing for clearer communication and effective assistance.

The other caller types have specific characteristics that do not align with the description in the question. An abusive caller typically uses threatening language or behaves violently, while a lonely caller may seek emotional connection without exhibiting extreme emotional disruptions. An information seeker asks questions or requests details without the urgency or chaos present in an emotional caller's situation.