What term is used for repeating yourself while trying to calm a caller?

The term for repeating oneself in an effort to calm a caller is best described as "repetitive persistence." This technique is often employed in emergency communication to create a sense of reassurance and stability for the caller, especially in high-stress situations. By restating key points or instructions, dispatchers can help the caller feel more secure and understood, which can de-escalate anxiety and promote clearer communication. This approach emphasizes the importance of patience and careful communication, enabling the dispatcher to guide the caller more effectively through their crisis.

The other options do not accurately reflect the intent or practice of calming a caller. "Threshold of hysteria" refers to the point at which someone becomes overwhelmed by emotion, which is not a specific technique for communication. "System abuse" generally pertains to the misuse or overuse of emergency services, while "abusive behavior" denotes actions that are harmful or aggressive, none of which are relevant to the supportive act of repetition to help soothe a distressed caller.