What should a dispatcher do when they receive a call from a child?

When a dispatcher receives a call from a child, handling the call with care is crucial. Children may be scared, confused, or unable to communicate effectively, so the dispatcher needs to adopt a gentle and reassuring tone. This approach helps create a safe environment for the child and encourages them to share important information regarding their situation.

By guiding the child gently, the dispatcher can ask age-appropriate questions to ascertain details about the emergency, such as their location, the nature of the situation, and any individuals involved. This careful handling not only aids in gathering necessary information but also helps to calm the child, making it easier for them to respond to questions.

This method of communication is vital because children may not have the experience or skills necessary to articulate their needs clearly in a stressful situation. The dispatcher’s supportive presence can significantly impact the child's ability to convey critical information during an emergency.

In contrast, simply asking the child to find an adult could lead to delays and potential risks, while disconnecting the call or transferring it to another department might result in a loss of vital information and could jeopardize the child's safety. It is essential to ensure continuity and support for the caller, especially when a child is involved.