What must a dispatcher do in case of a bomb threat call?

In the event of a bomb threat call, it is essential for a dispatcher to gather all pertinent details and follow established protocols. This approach ensures that the situation is handled systematically and effectively. By collecting information such as the time of the call, the location of the threat, the caller’s identity, and any specific details related to the bomb, the dispatcher can provide crucial information to responding law enforcement and emergency personnel. Following established protocols also means adhering to the agency's guidelines for bomb threat situations, which often include notifying relevant authorities and ensuring that the incident is documented appropriately.

This systematic method promotes safety and can aid in making critical decisions regarding evacuation, if necessary, while allowing responders to assess the threat based on well-informed insights. Other responses, like immediate evacuation without verification, could lead to unnecessary panic or chaos in a situation where the threat might be false. Prioritizing other emergency calls or waiting for law enforcement instructions can delay the response and potentially place individuals in harm’s way. Hence, gathering detailed information and following protocols is the most effective course of action for a dispatcher during a bomb threat.