What is selective routing used for?

Selective routing is primarily used to direct 911 calls to the appropriate Public Safety Answering Point (PSAP) based on the geographic location or the nature of the emergency. This system ensures that calls are routed to the correct PSAP that can effectively address the caller's needs, particularly in situations where the geographical area has multiple jurisdictions or where resources may be limited.

By employing selective routing, emergency response systems can manage and streamline communication effectively, aiding in a quicker response to emergencies. This is crucial during high-demand periods, such as when call volumes may surge, as it allows for overflow calls to be redirected to alternative PSAPs that can still provide timely assistance.

This functionality is essential for managing resources and ensuring that callers receive the prompt service they require. It distinguishes selective routing as a vital tool within the emergency communication framework, contributing to a coordinated and efficient emergency response.