What describes a caller who can include a range of immature adolescents to hostile adults?

A caller who can encompass a range of immature adolescents to hostile adults is best characterized as a system abuser. This term refers to individuals who misuse the emergency services or the 911 system, often calling for non-emergency reasons or for personal gain. They may be looking to manipulate the system for attention, to vent frustrations, or to enact emotional distress.

System abusers can show varying levels of behavior, from immature adolescents who might prank-call or seek attention, to hostile adults who may use aggression or threats as part of their communication. This range ultimately highlights a commonality: their usage of the 911 service is not aligned with its intended purpose of genuine emergency response.

Other options do not effectively capture this broad spectrum of behavior. Lonely callers generally seek connection and are less likely to be abusive or hostile. Information providers are those who call primarily to provide necessary details, not to misuse the system. Mentally disturbed callers might exhibit erratic behavior but do not necessarily embody the characteristics associated with intentionally abusing the system across a wide age range. Therefore, identifying the caller as a system abuser accurately represents the potential for both immature and hostile behaviors observed in these individuals.