What behavior is indicative of an abusive caller?

An abusive caller is often characterized by confrontational and aggressive behavior, which can include being intoxicated and belligerent. This type of behavior suggests a heightened emotional state, potentially fueled by substances, leading to hostility and a lack of cooperation. Such callers may use aggressive language, make threats, or direct their anger towards the dispatcher or the situation at hand.

Behaviors that include calmness and cooperation or merely needing information do not indicate abuse. Offering details could imply that the caller is providing necessary context for their situation, which is more associated with functioning communication than abusive behavior. Recognizing the signs of belligerence and intoxication helps 911 officers identify potential threats and manage these interactions more effectively.